Customer Success
Customer Success Built Around Your Outcomes
Customer Success Built Around Your Outcomes
As fraud tactics change, your strategy should too. Our Customer Success team provides the insights, expertise, and partnership needed to stay ahead.
Fraud stopped. Trust built. At scale.
From digital banks to global gaming platforms. See how leading organizations use Darwinium to protect every step of the customer journey.
100M+
Monthly Interactions Safeguarded
99.95%
Returning User Recognition Rate
46%
Reduction in OTP Usage
97%
Login Recognition With Digital Signatures
Digital Banking
GoTyme Bank
Proactive protection at scale for one of the fastest-growing banks in the Philippines.
100M+
Monthly interactions protected
↓ SARs
Reduced suspicious activity reports
AFASA
Regulatory compliance maintained
Proactive Protection at Scale
GoTyme Bank, the Philippines' fastest-growing digital bank with 7M+ customers, needed to stay ahead of AI-powered fraud tactics across 100M+ monthly interactions without disrupting trusted users.
Evolving Fraud Tactics in a Rapidly Growing Bank
As GoTyme scaled, so did the sophistication of fraud threats targeting its ecosystem. Traditional transaction-based detection could no longer keep pace. The bank needed a holistic, AI-driven approach to prevent emerging risks, without disrupting trusted customers.
Digital Banking
We chose Darwinium as our strategic partner due to their ability to provide protection throughout the customer journey and the ease of integration compared to our incumbent provider.
Aaron Foo
Chief Product Officer
Global Gaming
Stop Bonus Abuse in Gaming Without Adding Friction
Darwinium helped identify bonus abuse behaviors, uncover linked fraud networks, and extend protection to additional use cases including payments.
99.95%
Returning user recognition rate
ZERO
Unknown sessions / missing data
Multi
Fraud rings uncovered via entity linking
Bonus Abuse at Scale
A global gaming company was facing increasingly sophisticated bonus abuse. Fraudsters used automation, proxies, emulators, cookie wiping, and CAPTCHA-solving tools to repeatedly appear as new users, bypassing traditional device recognition and creating large-scale promotional losses.
Bonus Abuse Detection & Passive Payment Authentication
A global gaming operator faced multi-vector bonus abuse: mass automated sign-ups, cookie wiping to bypass device recognition, proxy/emulator use, and captcha solvers. They needed robust detection without friction for legitimate players.
Ecommerce
Journey-Wide Fraud Defence for a Global eCommerce Leader
A global eCommerce technology company battled account takeovers, bot-driven sign-ups, API abuse, and card testing, all growing more sophisticated with AI. The priority: proactive protection without damaging the experience for trusted customers.
↑ Conv.
Frictionless trust for good traffic
↓ Bots
Real-time bot traffic blocked
↓ Ops
Manual review time reduced
Staying Ahead of Smarter Fraudsters
As AI-powered fraud became faster and more sophisticated, this leading eCommerce technology company faced growing threats across the customer journey, including account takeovers, bot-driven sign-ups, API abuse, and card testing attacks. They needed a proactive approach that could stop fraud before it impacted customers, without introducing friction that harmed conversion or the user experience.
Proactive Fraud Prevention Without the Friction
How a Global eCommerce Technology Company Partnered with Darwinium to Stop Fraud and Build Customer Trust
Trusted by Industry Leaders. Recognized by Analysts.
Customer Success Backed by Industry Validation
Marketplace
Safeguarding Learning at Scale: Udemy & Darwinium
Udemy, one of the world's largest online learning marketplaces, needed to connect signals across the customer journey without involving fraud analysts or building custom solutions. Existing tools offered only generic detection, leaving sophisticated fraudsters unchecked.
Full
Visibility across logins, sign-ups, checkouts & consumption
No-code
Workflows built without engineering
Minutes
Threat traced to resolution
Protecting Platform Integrity in the Age of AI
As AI-driven fraud and abuse tactics became more sophisticated, Udemy needed a more effective way to protect its global learning marketplace. Existing tools provided limited visibility, relied heavily on manual analysis, and struggled to detect emerging threats across the customer journey.
Udemy required a solution that could identify subtle fraud in real time, connect risk signals across users and sessions, and safeguard both learners and instructors without adding unnecessary friction.
Protecting Global Customer Journeys at Scale
See how Udemy leverages Darwinium to better understand customer behavior, improve trust decisions, and support secure growth across millions of users.
Business Outcomes
What Our customers Consistently Achieve
Deployed at the edge via global CDNs, Darwinium delivers outcomes that matter, from day one.
Less fraud. Less friction. Less overhead.
Across banking, fintech, gaming, and eCommerce, Darwinium customers report stronger fraud detection, reduced friction, and operational teams finally freed to focus on what matters.
Proactive Fraud Prevention
Threats intercepted before they reach customers, thousands of fraudulent login attempts blocked monthly, fraud rings uncovered via entity linking, high-risk accounts closed proactively.
Frictionless Customer Experience
Intelligent trust scoring reduces unnecessary OTP challenges, authentication friction, and false positives, so good customers enjoy seamless journeys while fraud is blocked.
Operational Efficiency
Fraud teams freed from repetitive manual reviews. Advanced analytics surface previously undetected patterns. No-code workflows mean less reliance on engineering resource.
Regulatory Compliance
Meet device, behavioural, and reporting requirements across jurisdictions, including the Philippines' Anti-Financial Account Scamming Act and global data privacy standards.
Rapid Time-to-Value
Cloud-native, edge-deployed integration means new touchpoints go live in days, not months. Existing policies can be replicated across use cases without heavy engineering lift.
Leading Vendor for Promo & Loyalty Abuse
Darwinium was named a Leading Vendor for Promo & Loyalty Abuse in eCommerce by Liminal (Fall 2025), ranked alongside LexisNexis, Sift, Forter, and 11 others from 46 evaluated vendors.
How it works
Edge-native. Journey-wide. Always on.
Darwinium deploys at the network edge, via Cloudflare, AWS CloudFront, or Akamai, capturing live traffic without page tags or heavyweight API integrations. Protection scales instantly across every touchpoint.
Edge Deployment via CDN
A single integration through your CDN (Cloudflare, AWS CloudFront, Akamai) gives Darwinium visibility across every customer touchpoint — from account creation and login to payments and beyond. No page-by-page engineering required.
Continuous Signal Collection
Hundreds of signals are captured per session — device attributes, network telemetry, behavioural biometrics, location, and journey analytics — building a rich baseline of trusted behaviour in real time, pre- and post-authentication.
Digital Signature Creation
Darwinium's proprietary Digital Signatures combine device and behavioural biometrics into probabilistic identity constructs. Unlike fixed identifiers, they support real-time percentage-similarity matching — adapting when fraudsters change devices or clear cookies.
Entity & Network Linking
The Behavioural Identity Graph connects signals across accounts, devices, and sessions to expose coordinated fraud rings, click farms, serial account creators, ATO networks, that point-in-time solutions miss entirely.
Real-Time Decisioning
A flexible, configurable decision engine applies rules, ML models, and third-party enrichment in microseconds. Risk-based step-ups trigger only when needed, trusted users pass through without friction.
Journey Expansion Without Lift
Adding a new touchpoint is as simple as configuring a new journey in the Darwinium portal. Policies, features, and models replicate across use cases, no copy-pasting rules, no additional engineering sprints.
Get in Touch
Speak to an expert
Ready to explore how Darwinium can solve your specific fraud and risk challenges?
Whether you’re looking to reduce account takeovers, stop bots and scams, or replace legacy solutions, our experts are here to help.
- Get a personalized consultation
- Learn how we fit into your existing stack
- See real-world results from companies like yours